Pause Application
Planning time away from pole? (ummm, why?!) Kidding, we know Queens have responsibilities and sometimes short breaks are required, our Pause Application is the perfect solution.
Please complete and submit this Application to your Studio Owner a minimum of 7 Days before the Contract Pause is requested to start (based on payment processing date). You may apply to pause your contract for any reason including injury illness, holiday, personal reasons, however this application is subject to Studio Owner Discretion.
All Contract Pauses will incur a $10 per week debit in order for us to hold your enrolment in your Course/ Workshop class. You may apply to pause your contract for a minimum of 1 full booking week at one time, and a maximum of 4 weeks total per calendar year.
It is your responsibility to use Course Catch Ups to catch up on content missed during the pause period. Instructors are not able to spend additional time for personal catch ups outside of scheduled Catch Up time on the timetable. If additional instruction is required, you can book in for a private lesson.
If your plans change and you wish to return to the studio before the end of your approved Pause time, you must pay the equivalent amount owing, so for example, if your normal debit rate is $40 per week and you have paid the $10 pause rate and wish to return during that week, you will need to pay $30 to do so.
Full Pause Contract Terms & Conditions:
These terms and conditions ("Terms") outline the guidelines and procedures regarding the pause of Direct Debit payments for services provided by Queens of Pole Fitness & Dance ("Studio"). By requesting a pause of your Direct Debit payments, you agree to be bound by these Terms.
Requesting a Pause
Direct debit pauses are granted at the discretion of the studio owner.
All pause requests must be submitted in writing using the above provided Application Form, giving a minimum of 7 days' notice for the pause to take effect.
Pauses will commence on the next scheduled debit date following the start date specified on the application form.
Backdating and Exceptions
There will be no backdating of pause applications.
In the event of illness or injury, the pause will commence on the next scheduled debit date after approval by the studio owner.
Unavailable Pause
Membership Pauses are not available for Course or Workshop Classes with 2 or fewer available poles, as these spaces are reserved for paying customers.
If a pause extends over two terms, the customer must select an alternative class if the new term's class has 2 or fewer available poles.
Membership Pauses are not available to Members who have a negative balance/owe fees on their account.
Duration of Pause
Direct Debits can be paused for a minimum of one (1) week at a time and a maximum of four (4) weeks per calendar year.
Pauses may span across two different terms, as outlined in Clause 3.
Customer Obligations
Customers may not attend the studio for classes, workshops, open practice or any other class environment during the pause period.
If a customer wishes to return within the pause period, they must pay the balance of the fees for that week.
Post-Pause Payments
Following a contract pause, the customer must resume debits at the standard rate for the same period as the pause.
If a customer cancels after a pause period, any equivalent amount owed will be debited from their account. If unable to recover, the outstanding balance will be kept as a negative account balance and must be settled before resuming services.
By requesting a pause of Direct Debit payments, you acknowledge that you have read, understood, and agreed to abide by these Terms.